Damaged Deliveries

In event that you receive a package that is damaged or incorrect, you must either:

  • Refuse to accept the delivery or
  • Sign for the goods, but clearly write 'damaged' or 'incorrect'.

We will gladly provide you with a full refund or send a replacement if damage or descrepancy was made.

Unwanted Goods

If you are returning goods because you no longer wish to have them, we will refund less a 15% re-stocking fee.

  • Any goods being returned please contact us either by phone or email. You have 7 days from the date you received the goods in which to return them to us for a refund.
  • Returned items must arrive in the same condition as when we sent them - i.e. unused, in original packaging and complete with all of the documentation / literature we provided with them.
  • Refunds are issued within 14 days of cancellation.

Please note: Opened or any used goods can not be returned.

Please, ensure when contacting us that you clearly state the reason why you would like a return or a replacement.

We will issue your product return code promptly and ask that you send the package back to us within 7 days of receiving your order.

In order for you to contact us or return goods, our details are as follows:

Our Address for Deliveries:

Flooring Trade Limited
Unit 228, 29 Castle Street
Kingston Upon Thames
Tel: 020 38838040
Email: info@flooringtrade.co.uk